Return Policy

PNW Customs Return Policy

At PNW Customs, we want every customer to be happy with their order. Please read our return policy before purchasing.

Returns

We accept returns only if the item is unused, unopened, and in its original packaging. Items must be returned in the same condition they were received.

To request a return, please contact us within 14 days of delivery. Once your return is approved, we will provide instructions on where to send the item.

Non-Returnable Items

We do not accept returns on:

Opened or used items
Installed parts
Damaged items caused by the customer
Custom or special-order products
Sale or clearance items
Electrical parts, unless defective upon arrival

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, your refund will be sent back to your original payment method.

Please allow a few business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong product.

Original shipping costs are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue. We will work with you to make it right.